- Look at the table first, take notes on any problems you see or the customer states. Make sure the table is what you are looking for (color, size and condition).
- Establish the cost, but do not put money down until you contact a trained pool table mechanic. If the table is local, wait to pay for the table until move day where you can inspect it with your mechanic. Longer distances usually require a deposit to hold the table, then a certified check to be given to seller by mechanic at pickup. Other methods of payment offer a similar safety such as Paypal.
- Obtain several quotes from not just the local store, but via online mechanics like us as well. Rarely do top quality pool table mechanics work for someone else, brick and mortar stores are the training ground of the business. Contact via email and phone, many pool table mechanics work daily in the field and phone time is a premium. We return all calls within 24 hrs, but emails get returned much sooner in most cases.
- Schedule a move day that works for you, the seller and the mechanic. Take into consideration weather and traffic for best results. It is often best to let the mechanic contact the seller personally after the quote has been approved or if there are any pending issues with the table or location.
- Local pool table moves generally deliver immediately, but short term storage is available by qualified mechanics with the proper logistical support. For long distance moves, many times it can be less expensive to have a single company involved. There is always the option to have the table crated and shipped common carrier, to find another mechanic on the destination side.
- Communication is paramount, whether moving one town away or cross country. Make sure you have multiple lines of contact incase a cell battery dies, or your computer crashes. Many difficulties can be avoided if you are prepared. A common example is that your address may not come up on gps, or it lists differently than your mailing address.
- Completion, paperwork signed and everyone is happy. That would be the target of all jobs, though sometimes there are stumbling blocks such as a heavy carpet pad that may void a level warranty. Perhaps you decided to move the table after the mechanic left because it blocks the view of the television. It is best to be straight forward with who ever does your installation, generally we do remember where the pool table wasJ. If you feel you need a return visit to address an issue, contact your installer and ask if it is a warrantee repair or a paid visit. In the prospect of return business and good references we are looking to make you happy.
- After you have time to enjoy your table, write us an email or letter and let us know how you feel. We are always excited to hear from past customers, especially when they start to fall in love with the game. That is of course why we are in this business!
Below are some recommendations based on our extensive experience in the field of moving and repairing pool tables. Situations vary greatly but as a general guideline this should answer many of your questions or reservations.
Last modified on 10/23/2010
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